Refund policy

🔁 Returns & Exchanges Policy —

At XTERA, every piece is crafted with intention.
Due to the nature of our products, we do not offer returns or refunds.

🔄 Exchange Policy (48 Hours Only)

We offer exchanges only, under the following conditions:

Exchange request must be made within 48 hours of delivery
Item must be unworn, unused, and in original condition
All tags and packaging must be intact
Proof of purchase is required

📩 How to Request an Exchange

To initiate an exchange, contact us at:
Xterastore@gmail.com

Please include:

Your order number
Reason for exchange
Clear images of the product (if applicable)

Once approved, we will provide instructions on how to proceed.

⚠️ Important Notes

Exchanges are subject to product availability
Items sent without prior approval will not be accepted

🚫 Non-Eligible Cases

We do not offer exchanges for:

Requests made after 48 hours of delivery
Used, worn, or damaged items (not due to manufacturing defect)

🛠️ Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
We will review the issue and arrange a replacement if applicable.